Nuance Vocalizer Voices Software At The

Nuance Vocalizer avoids patchwork prompts by blending high quality text-to-speech with pre-recorded audio for seamless conversations with callers.

It verifies a callers identity during the first few seconds of a natural conversation with a contact center agent and compares to the voiceprint that is stored in the database.

It can do this in any language, with any accent, and call quality regardless of the content of the call.

It completely eliminates the need for PINs, passwords, and security questions when a caller is interacting with an agent in a call center.

FreeSpeech incorporates scores of unique features to ensure that a fraudster cannot spoof the system.

This system looks for anomalies in gender, liveness, and caller consistency and will generate an alert if it finds synthetic speech or a recorded voice.

FreeSpeech maintains an accurate voiceprint even with changing background noises and voice tones that shift with age.

Companies around the world rely on Nuance speech enabled self-service solutions combining innovative technologies and deep services expertise to automate a wide variety of customer interactions.

With Nuance Recognizer, youll consistently deliver a great customer service experience while improving your self-service systems containment rate.

Nuance Vocalizer Voices Software At The

Nuance Recognizer is the software at the core of contact center automation solutions.

Delivering high recognition accuracy and enabling more natural conversations, Nuance Recognizer allows your callers to experience more efficient and satisfying self-service interactions.

Nuance Recognizer can perform well even when faced with challenges such as noisy environments, mobile phone callers, Internet-based calls, regional accents, local dialects or multiple languages.

It learns from its mistakes and makes automatic adjustments to improve over time.

It delivers the industrys highest recognition accuracy as it encourages natural, human-like conversations that create more satisfying self-service interactions with your customers.

Nuance Recognizer will increase the efficiency of your interactions with callers using state-of-the-art acoustic models and natural conversations that make it easier to resolve issues on the first call.

Sensitive data management capabilities allow your solutions to be compliant with various security regulations and industry standards.

Centralized server management with operations, administration and maintenance capabilities, reporting, and other analytical functions simplifies deployment and maintenance of your self-service solution.

Nuance recognizer will increase the efficiency and scalability of your resources with load balancing, resource management, multi-tenancy, and centralized logging and monitoring services that lead to high service availability.

You can save your service representatives for customers who actually do need to talk to someone live.

They make mistakes and correct themselves, sometimes many times.

Vocalizer generates high quality speech by seamlessly combining dynamic text-to-speech with pre-recorded audio and tuned text-to-speech segments.

Nuance Vocalizer is the complete spoken output engine that can be integrated with any Unified Communication System or Telephony Environment that supports MRCP.

It automates more calls by speaking information that would otherwise have required transferring the call to a customer service representative to read.